While we carefully check all goods before shipping, and hope you are tickled pink with your purchase, we know sometimes things happen. We do ask that you check your item(s) over as soon
as they are received and notify us promptly if you notice any damage from shipping. Your items are shipped via UPS and are trackable and insured.
Our goal is to have this transaction be a pleasing experience for you, so we do encourage you to "Contact Us" if there are any questions/problems with your order as soon as possible after receiving it. We currently cannot promise an exact exchange can be made for any one product, due to the nature of the craft, as materials can be limited. However, we can, of course, offer a refund if you are not satisfied with the product and wish to return it. We will work with you to either reimburse you for shipping the item back to us, or arrange with UPS for a pick-up if you still have the original packaging.
We currently sell to the 48 contiguous USA residents only and shipping will be provided by UPS Ground service. Tracking and insurance up to $100.00 is automatically included and at no additional cost to you. UPS only delivers to physical addresses, not P.O. Boxes. If you need to ship to a P.O. Box, please contact us to arrange for a different shipping method and the costs associated with it. Items will be shipped within 7 days of your order with payments clearing.
Expedited Shipping: We will be pleased to work with you on purchases if expedited shipping is necessary. Please use the “Contact Us” page prior to placing your order online so that we can work toward adjusting the shipping charge. Items will be shipped via the normal method of UPS Ground if not addressed with us first.
One last thing, if this is to be shipped to a different address other than the one associated with your payment method, please be sure to note that on the order.
Our products are handmade, therefore no two items will be an absolute match. They are not manufactured elsewhere, but here in our craft rooms and workshops. Certain items, such as the woodworked products, are made using multistep processes which can include machining. Even so, differences in wood grains can mean that items may be slightly different in the result. While we do our level best to accurately photograph and describe the details, differences in monitors can mean that the colors may look slightly different when received.
Custom Orders: We would love the opportunity to work with you to create a custom order. Maybe you love the “Violet” quilt, but would like it in the smaller size, or maybe you love a good game of 61-point Cribbage but would love it even better if it was painted a nice Navy Blue. Please keep in mind that custom requests are just that, custom. We would ask that you put as much detail as possible into your requests in order that we can work with you to create something uniquely special. Use the “Contact Us” link to put in your request and we will get in touch with you to make it happen.
All items are made in a smoke-free environment.